Privacy Policy — How tb11 Protects Your Data

1. Who We Are

tb11 is an online betting and casino platform operating at tb11.io, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. For the purposes of this Privacy Policy, "tb11", "we", "us", and "our" refer to the operator of the tb11 platform.

As the operator of tb11, we act as the data controller in respect of all personal data collected from users of the platform. This means we determine the purposes for which your personal data is collected and the manner in which it is processed. If you have any questions or concerns about how your personal data is handled, you may contact our support team at any time via the live chat facility on the platform or by writing to support@tb11.io (plain text — not a clickable link).

2. Data We Collect

When you interact with the tb11 platform — whether during registration, while placing bets, making deposits or withdrawals, or contacting our support team — we collect a range of personal and technical data. The categories of data we may collect are set out in the table below.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data unless you voluntarily disclose such information in a support communication, in which case it will be used solely to address your query.

3. How We Collect Your Data

3.1 Directly From You

The majority of personal data we hold about you is provided directly by you. This includes information submitted during account registration, during KYC verification, during the deposit and withdrawal process, and during any correspondence with our support team through live chat or email.

3.2 Automatically

When you visit and use the tb11 platform, certain technical and usage data is collected automatically by our systems. This includes your IP address, device identifiers, browser information, and behavioural data such as the pages you view, the games you play, and the duration of your sessions. This data is collected via server logs, cookies, and similar tracking technologies (see Section 8 for full details on our use of cookies).

3.3 From Third Parties

In certain circumstances, tb11 may receive personal data about you from third parties. This includes identity and fraud verification data from KYC service providers, financial transaction data from payment processors such as bKash, Nagad, and Rocket, and fraud or risk signals from anti-money-laundering (AML) screening tools. Any third-party data we receive is handled in accordance with this Privacy Policy.

4. How We Use Your Data

tb11 uses the personal data we collect for the following purposes:

• Account creation and management: To register and maintain your tb11 account, verify your identity, and provide you with access to all platform features.
• Processing transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records for your account.
• Providing gaming and betting services: To deliver cricket betting markets, slots, live casino, crash games, wheel games, and all other products available on tb11.
• Bonus and promotional administration: To assess your eligibility for promotions such as the 200% welcome bonus, to credit bonus funds to your account, and to administer wagering requirement tracking.
• KYC and AML compliance: To verify your age (minimum 21 years), confirm your identity, and detect and prevent money laundering, fraud, and other financial crimes in accordance with our legal obligations.
• Customer support: To respond to your enquiries, resolve account issues, process complaints, and provide 24/7 assistance via live chat.
• Security and fraud prevention: To monitor platform activity for suspicious behaviour, detect unauthorised account access, and protect the integrity of the tb11 platform and its users.
• Responsible gaming: To monitor gambling patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limit, and cooling-off requests in accordance with our Responsible Gaming policy.
• Platform improvement: To analyse usage data in aggregate to improve the performance, design, and content of the tb11 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time by contacting support.
• Legal compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.

5. Legal Basis for Processing

tb11 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to perform our contract with you — namely, operating your account, processing transactions, and delivering betting and casino services.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including age verification, KYC, and AML obligations.
• Legitimate interests: Processing carried out for purposes that are in our legitimate business interests — including fraud detection, platform security, and improving our services — provided such interests are not overridden by your rights and interests.
• Consent: Where you have given explicit consent — for example, to receive marketing communications or to use non-essential cookies. You may withdraw any consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

6. Data Sharing & Disclosure

tb11 does not share your personal data with third parties except in the following circumstances:

6.1 Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the tb11 platform. These include payment processing partners (bKash, Nagad, Rocket, Upay), KYC and identity verification providers, game technology suppliers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), hosting and infrastructure providers, and customer support technology providers. All service providers are required to process your data only on our instructions and in accordance with strict confidentiality obligations.

6.2 Legal and Regulatory Authorities

tb11 may disclose personal data to law enforcement agencies, regulatory bodies, or other lawful authorities where we are required to do so by applicable law, court order, or other lawful process. We may also disclose data where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or to protect the safety of our users or staff.

6.3 Business Transfers

In the event that tb11 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by us may form part of the transferred assets. You will be notified via a prominent platform notice or email before your personal data is transferred to a new controller or becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your personal data with other parties where you have given your explicit prior consent to such sharing. You may withdraw this consent at any time by contacting our support team.

7. Data Retention

tb11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting requirements. The key retention periods we apply are as follows:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in order to comply with financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for a minimum of two (2) years from the date of the communication.
• Technical and usage data: Typically retained in identifiable form for up to twelve (12) months, after which it may be aggregated or anonymised for analytical purposes.
• Marketing consent records: Retained until you withdraw your consent, plus a further two (2) years for compliance record-keeping.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical or analytical purposes, as it can no longer be used to identify you.

8. Cookies & Tracking Technologies

The tb11 platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect usage data for analytical and security purposes. The types of cookies we use are described below:

• Essential cookies: These cookies are strictly necessary for the platform to function. They include session authentication cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
• Analytical cookies: These cookies help us understand how users interact with the tb11 platform by collecting aggregated data on page views, session duration, navigation paths, and game usage patterns. This data is used to improve the platform experience for all users.
• Preference cookies: These cookies store your preferences, such as your preferred language or display settings, so that the platform can present content in a manner tailored to your choices.
• Security cookies: These cookies assist us in detecting and preventing fraudulent activity, bot access, and suspicious login attempts, helping to keep your account secure.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the tb11 platform. By continuing to use the platform with your browser set to accept cookies, you consent to our use of cookies as described in this section.

9. Data Security

tb11 employs a comprehensive set of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tb11 platform;
• Encrypted storage of sensitive data at rest, including passwords (stored as hashed values using industry-standard algorithms) and financial information;
• Role-based access controls restricting access to personal data to authorised staff only, on a need-to-know basis;
• Regular security audits and penetration testing of platform infrastructure;
• Automated monitoring systems that detect and alert on anomalous access patterns, potential breaches, and suspicious activity in real time;
• Staff training on data protection responsibilities and secure handling of personal data.

Whilst tb11 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your own device and network environment are adequately secured. If you believe your tb11 account has been compromised, please contact our support team immediately via live chat.

10. Your Rights

As a user of the tb11 platform, you have the following rights in relation to the personal data we hold about you:

• Right of access: You have the right to request a copy of the personal data tb11 holds about you. We will provide this information within a reasonable time following receipt of your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: In certain circumstances, you may request that we delete the personal data we hold about you. This right is subject to our legal obligations — for example, we may be required to retain financial records for a minimum period regardless of an erasure request.
• Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate interests.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing based on our legitimate interests, including profiling for direct marketing purposes. Where you object to direct marketing, we will cease such processing immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team via live chat on the platform or at support@tb11.io. We will respond to all verified requests within a reasonable time and at no charge, unless your request is manifestly unfounded or excessive.

11. Third-Party Services

The tb11 platform integrates games and services provided by third-party technology partners, including but not limited to Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you play games provided by these partners, certain technical and gameplay data may be transmitted to and processed by those providers in order to deliver the game experience. Such processing is governed by the respective privacy policies of those providers, and tb11 encourages you to review those policies where applicable.

tb11 also uses third-party payment infrastructure operated by bKash, Nagad, Rocket, and Upay to process financial transactions. Financial data transmitted to these providers during a transaction is processed by them in accordance with their own privacy and data protection policies. tb11 does not store your full mobile wallet account details beyond what is necessary to process and record the transaction.

Please note that tb11 is not responsible for the privacy practices of third-party providers. This Privacy Policy applies solely to data collected and processed by tb11 directly. We encourage all users to review the privacy policies of any third-party service they interact with in connection with the tb11 platform.

12. Changes to This Policy

tb11 reserves the right to update, amend, or replace this Privacy Policy at any time. When we make material changes to the way we collect, use, or share your personal data, we will provide prominent notice on the platform and, where appropriate, notify you directly via your registered email address or via an in-platform notification.

The date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this page periodically to stay informed about how tb11 protects your personal data. Your continued use of the tb11 platform following the publication of any updated Privacy Policy constitutes your acceptance of the changes.

If you have any questions about this Privacy Policy or about how tb11 handles your personal data, please do not hesitate to contact us. Our support team is available 24 hours a day, 7 days a week, via live chat on the platform, operating on Bangladesh Standard Time (UTC+6). You may also reach us in writing at: support@tb11.io (plain text — not a clickable link).