Responsible Gaming at tb11
tb11 believes that gaming should always be a source of enjoyment — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control.
At tb11, we take responsible gaming seriously — not as a compliance checkbox, but as a genuine commitment to the wellbeing of every player who chooses our platform. Bangladesh is home to millions of passionate sports fans and gaming enthusiasts, and tb11 is proud to serve that community. With that privilege, however, comes real responsibility: to make sure that every player on tb11 can enjoy cricket betting, slots, crash games, wheel games, and live casino in a safe, fair, and controlled environment.
Gambling is a form of entertainment. Like any entertainment activity, it is most enjoyable when approached with clear boundaries, a realistic mindset, and a firm understanding of the risks involved. The vast majority of tb11 players in Dhaka, Chittagong, Sylhet, Rajshahi, and across Bangladesh play recreationally, set budgets they are comfortable with, and know when to step away. This page is dedicated to helping every single tb11 user maintain that healthy relationship with gaming — and to providing clear, practical support for anyone who feels that gambling may be becoming a problem.
Our Core Commitment to You
tb11's responsible gaming programme is built around three core principles: prevention, protection, and support. Prevention means giving players the information they need before problems arise — understanding how games work, the role of chance, and the importance of setting personal limits. Protection means providing practical tools such as deposit limits, session time-outs, cooling-off periods, and self-exclusion options that put control firmly in your hands. Support means ensuring that when a player needs help — whether they recognise a problem themselves or are flagged by our monitoring systems — qualified assistance is always immediately available, free of charge, and without judgement.
We also maintain strict age verification protocols. Every tb11 account applicant must confirm they are aged 21 or older and must pass our KYC verification process before depositing or placing any bet. This is a hard requirement with no exceptions. tb11 strongly condemns underage gambling and cooperates fully with any lawful authority investigating such activity.
Understanding the Nature of Gambling
Every game on the tb11 platform — whether it is a cricket bet, a slots spin, a crash multiplier, or a live casino hand — involves an element of chance. RNG (Random Number Generator) technology governs all electronic outcomes, and all games are independently certified for fairness. No strategy, system, or betting pattern can guarantee a win. Over any given session, the house maintains a statistical edge, which means that gambling should never be considered a reliable method of earning income. Players who approach tb11 as a source of supplementary income or a way to recover financial losses are at significantly elevated risk of developing gambling-related harm. tb11 actively monitors for such behavioural patterns and may intervene with responsible gaming prompts or account reviews where appropriate.
Your Responsible Gaming Toolkit
Six player-protection tools built directly into the tb11 platform, available to every account holder at no cost, at any time.
Deposit Limits
Set a daily, weekly, or monthly ceiling on how much you can deposit into your tb11 account. Once your chosen limit is reached, the system automatically blocks further deposits until the period resets. Limits can be reduced immediately but can only be increased after a mandatory 7-day cooling-off period — a deliberate design choice that protects impulsive decisions.
Session Time Limits
Choose how long you want to play in a single session. When your session time is up, tb11 will display a prominent reminder and prompt you to take a break. You can also configure a reality check notification — a pop-up that appears at intervals you select (e.g., every 30 or 60 minutes) showing your session duration and net win or loss for that session.
Time-Out / Cooling-Off
Need a short break from the platform? A time-out allows you to suspend your tb11 account for a defined period — from 24 hours up to six weeks. During a time-out, your account is locked: you cannot log in, deposit, or place bets. Your account balance is safely preserved and remains accessible when the time-out period ends and you choose to return.
Self-Exclusion
Self-exclusion is the strongest player-protection tool tb11 offers. When you self-exclude, your account is permanently closed for a minimum period of six months, with options extending to one year, three years, or permanently. During self-exclusion, you will be removed from all marketing lists and any remaining balance will be returned to your registered bKash, Nagad, or Rocket wallet. Self-exclusion cannot be reversed early under any circumstances.
Loss Limits
Separate from deposit limits, tb11's loss limit tool lets you set a cap on your net losses over a defined period. If your losses reach your chosen threshold — whether daily, weekly, or monthly — your account will be temporarily restricted from further wagering until the period resets. This tool is particularly effective for players who fund their account in advance but want to limit downside exposure during any given period.
Reality Checks & Activity Statements
tb11 provides full transparency over your gambling activity. At any time, you can access a complete account statement showing your deposits, withdrawals, wagers placed, wins, losses, and net position over any date range. Seeing your gambling history in black and white is one of the most effective tools for maintaining perspective and making informed decisions about how you engage with the platform.
How to Activate a Responsible Gaming Tool
All tools are accessible directly from within your account. No paperwork, no waiting — most settings take effect immediately.
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1Log in to your tb11 account
Visit tb11 Login and sign in using your registered username and password. Make sure you are accessing the official tb11.io domain.
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2Navigate to Account Settings
Once logged in, go to your account dashboard and select the "Responsible Gaming" or "Player Safety" section from the account menu. All available tools are listed here in one place.
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3Select Your Tool
Choose the protection tool you wish to activate — deposit limit, session time limit, loss limit, cooling-off period, or self-exclusion. Each tool has a clear English description and a simple configuration interface.
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4Set Your Parameters
Enter your preferred limit amount or time period. For deposit and loss limits, enter the BDT amount you are comfortable with. For time-based tools, select the duration from the available options. Review your selection carefully before confirming.
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5Confirm and Activate
Confirm your setting. Most tools — including deposit limit reductions, session limits, loss limits, time-outs, and self-exclusion — take effect immediately. A confirmation notification will be sent to your registered mobile number or email address for your records.
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6Contact Support if You Need Help
If you cannot find a tool, need assistance activating it, or prefer to have a limit set by our team on your behalf, contact tb11 support via live chat at any time. Our team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (UTC+6).
Warning Signs of Problem Gambling
Problem gambling does not always look obvious, even to the person experiencing it. The warning signs often develop gradually. Being honest with yourself about the following patterns is one of the most important steps you can take to protect your wellbeing.
Chasing losses: Increasing your bet size or playing for longer than planned in order to win back money you have already lost. This is one of the most consistent behavioural indicators of problem gambling.
Gambling with money you cannot afford to lose: Using funds set aside for rent, food, bills, school fees, or other essentials to fund your tb11 account or any other gambling activity.
Losing track of time: Regularly playing for much longer than you intended, or finding it genuinely difficult to stop playing even when you want to.
Mood dependency: Feeling irritable, anxious, restless, or depressed when you are not gambling, and feeling that gambling is the primary way you relax or escape from problems.
Hiding gambling activity: Concealing the amount of time or money you spend gambling from family members, friends, or colleagues, or feeling shame or guilt about your gambling behaviour.
Escalating stakes: Needing to bet increasingly larger amounts to get the same level of excitement or enjoyment from gambling — a pattern closely analogous to tolerance in substance addiction.
Neglecting relationships or responsibilities: Missing work, family commitments, social events, or important personal responsibilities because of time or attention devoted to gambling.
Self-Assessment: Ask Yourself These Questions
This is not a diagnostic tool, but honest reflection on these questions can help you assess whether your gambling habits are healthy.
Have you ever gambled with money that was intended for essential expenses such as rent, food, utility bills, or family needs?
Have you ever borrowed money — from friends, family, or any financial service — specifically to fund your gambling activity?
Do you find yourself thinking about gambling frequently throughout the day, even when you are at work, with family, or trying to sleep?
Have you tried to cut back or stop gambling but found it genuinely difficult to do so, or found yourself returning shortly after deciding to quit?
Do you feel a strong urge to gamble more after a loss, believing you can win the money back if you just keep playing?
Has gambling caused significant tension, arguments, or distance in your relationships with a partner, family members, or close friends?
Have you ever felt the need to hide your gambling activity or the amount of money you have spent from people who are important to you?
Do you gamble to escape from stress, depression, anxiety, loneliness, or other difficult emotions, rather than purely for entertainment?
Tips for Keeping Gambling Healthy and Fun
Simple, practical habits that the most responsible players on tb11 follow every time they play.
Set a Budget Before You Start
Decide in advance exactly how much money you are comfortable losing — not winning — and stick to it. Treat your gambling budget the same way you treat entertainment spending like cinema tickets or dining out. Once the budget is gone, the session is over.
Set a Time Limit
Decide how long you will play before you start — for example, 45 minutes. Use tb11's built-in session time limit feature to enforce this automatically. Take regular breaks, step away from the screen, and return to other activities you enjoy.
Never Chase Losses
If you have reached your budget limit, close the session — regardless of what has happened in the game. Chasing losses is the single most reliable path to financial harm. Every bet is statistically independent; past losses have no influence on future outcomes.
Keep It as Entertainment
Approach every tb11 session the same way you approach watching a BPL cricket match or a favourite film — it is entertainment, and the cost is what you have budgeted for it. Never view gambling as an income source or a financial strategy. If you win, treat it as a bonus, not an expectation.
Support Resources & Where to Get Help
If gambling is causing you or someone you care about distress, these resources and contacts can provide immediate, confidential, and professional support.
tb11 Live Support — 24/7
tb11's own support team is available around the clock via live chat on the platform. Our agents are trained to help players activate responsible gaming tools, discuss concerns confidentially, and refer users to professional support services where appropriate. We are here any time, day or night, operating on Bangladesh Standard Time (UTC+6). Contact us at: support@tb11.io
National Mental Health Helpline (Kaan Pete Roi)
Bangladesh's national mental health support service provides free, confidential counselling and emotional support over the telephone to anyone experiencing mental distress — including distress related to gambling. Callers can speak with trained counsellors in a safe, non-judgemental environment. Available seven days a week.
Talk to Someone You Trust
Sometimes the most important first step is simply telling a trusted friend, family member, or colleague that gambling is becoming a problem. You do not need to have all the answers before reaching out. Those who care about you will want to help. Opening that conversation is often the hardest — and most important — step toward recovery.
Professional Counselling Services
Qualified mental health professionals and addiction counsellors practising across Bangladesh — in Dhaka, Chittagong, Sylhet, Rajshahi, and other major cities — can provide structured, evidence-based support for gambling-related harm. Ask your general practitioner or local health clinic for a referral to an appropriate specialist in your area.
Account Self-Exclusion Request
If you want to stop gambling on tb11 immediately, contact our support team via live chat and request a self-exclusion. Your account will be closed within minutes, your balance returned to your registered payment wallet, and you will be removed from all marketing communications with immediate effect. This can also be done via your account's Responsible Gaming settings panel.
Support for Family Members
If you are a family member or friend of someone you believe has a gambling problem, tb11 encourages you to contact our support team directly. We can provide guidance on how to approach the conversation with your loved one, explain the tools available on the platform, and share relevant professional support resources for family members in Bangladesh.
Continue Exploring tb11
Ready to Play Responsibly?
Explore tb11's full range of games and betting options — all designed for responsible, enjoyable entertainment. Remember to set your limits before you start.